Privacy Policy
1. Introduction
LACHSCAPES respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with us through social media, or contact us for landscaping services.
By using our website or communicating with us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Your name and contact details (such as phone number, email address, and suburb)
- Information about your property or landscaping project
- Messages or enquiries you send to us (via our website, Facebook Messenger, or other platforms)
- Technical information such as your IP address and browser type (through analytics tools like Google Analytics or Meta Pixel)
3. How We Collect Your Information
We collect personal information in a few ways, including:
- When you contact us directly (via website forms, email, phone, or social media)
- Through advertising platforms such as Meta (Facebook/Instagram) when you interact with our ads
- Automatically through cookies or tracking technologies on our website
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and manage landscaping services
- Improve our website, marketing, and customer experience
- Send occasional updates, promotions, or follow-ups (only if you’ve opted in)
We will never sell your personal information to third parties.
5. Disclosure to Third Parties
We may share your information with:
- Trusted service providers who assist us with website hosting, advertising, or communication tools (e.g. Google, Meta)
- Our contractors or staff who help deliver services to you
These third parties are required to keep your information secure and use it only for the purposes we specify.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online platform can be completely secure, and we cannot guarantee the security of your information transmitted via the internet.
7. Access and Correction
You can request access to the personal information we hold about you or ask us to correct it if it’s inaccurate.
To do this, please contact us using the details below.
8. Cookies and Tracking
Our website may use cookies and tracking tools (like Meta Pixel or Google Analytics) to understand how visitors use our site and improve our advertising. You can manage or disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions or concerns about how your information is handled, please contact us:
LACHSCAPES
📍 Gunning, NSW, Australia
📧 Lachlan@lachscapes.com.au
📞 0418 508 055
